Inspire&Convey Service Terms Policy

Welcome to Inspire&Convey. We provide strategic consulting, audits, system development, implementation, and performance-focused services designed around each client’s goals and organizational needs.

This Service Policy establishes the general terms and expectations for working with Inspire&Convey. Specific services may also include additional scope, deliverables, timelines, or requirements provided at booking, during onboarding, or in a separate agreement. By purchasing, booking, or engaging Inspire&Convey for paid services, you acknowledge and agree to the applicable terms below.

1. Client Responsibilities

To support an effective engagement, clients are responsible for:

Providing accurate, complete, and timely information, materials, access, and context needed to complete the work.
Completing required intake forms and onboarding requirements.
Remaining reasonably available for scheduled meetings, reviews, approvals, and clarification.
Providing feedback and decisions within agreed timelines.
Identifying relevant organizational requirements, limitations, deadlines, or concerns that may affect the engagement.
Ensuring that materials, data, accounts, and information provided to Inspire&Convey may legally be used for the engagement.

Project timelines depend on timely client participation. Delayed materials, access, feedback, approvals, or decisions may extend the delivery timeline or require rescheduling.

2. Scope of Services

Each engagement is limited to the scope, deliverables, and level of support included in the service purchased or otherwise confirmed in writing.

Requests that materially expand the agreed scope may require an additional fee, revised timeline, or separate engagement.

Strategic audits and consultations provide analysis, findings, recommendations, and guidance based on the agreed scope. Implementation, execution, system development, ongoing management, or specialist services are not included unless specifically stated as part of the engagement.

If Inspire&Convey identifies an issue outside the agreed scope, we may note the issue and recommend additional review or support without automatically expanding the current engagement.

3. Project Start and Timelines

Payment alone does not necessarily begin the project delivery timeline.

Where intake forms, materials, account access, meetings, or other information are required, the project timeline begins after the required onboarding items have been received and the scope is sufficiently confirmed.

Estimated timelines are based on the agreed scope and timely client participation. Inspire&Convey will communicate material changes to expected delivery dates when they arise.

Urgent or expedited requests are subject to availability and may require an additional fee.

4. Meetings, Scheduling, and Rescheduling

Clients are responsible for attending scheduled sessions and meetings associated with their service.

When possible, requests to reschedule should be made at least 24 hours before the scheduled meeting. Repeated rescheduling, missed appointments, or significant scheduling delays may affect the project timeline.

Service-specific booking, cancellation, or rescheduling terms presented at the time of booking also apply.

5. Payment, Cancellations, and Refunds

Unless otherwise agreed in writing, payment is required before work begins.

Once work has commenced, payments are generally non-refundable because time, capacity, research, preparation, and project resources have been allocated to the engagement.

If a client cancels before work begins, any refund or credit will be determined according to the applicable service terms and work already performed in preparation for the engagement.

Additional work outside the agreed scope, expedited requests, or additional consulting may require separate payment.

Outstanding balances may result in the suspension of work, meetings, deliverables, or access to services until payment is resolved.

6. Recommendations and Results

Inspire&Convey provides strategic analysis, recommendations, systems, and services based on professional judgment, available information, and the scope of the engagement.

Specific business, financial, marketing, fundraising, operational, engagement, or growth outcomes are not guaranteed.

Results may be affected by factors outside Inspire&Convey’s control, including client implementation, organizational capacity, market conditions, audience behavior, budget, staffing, technology, third-party platforms, and changes occurring after recommendations are provided.

Clients remain responsible for final business and organizational decisions and for implementing recommendations unless implementation is specifically included in the engagement.

7. Third-Party Platforms and Services

Some engagements may involve third-party platforms, software, vendors, contractors, websites, or other external services.

Inspire&Convey is not responsible for outages, policy changes, algorithm changes, pricing changes, technical limitations, service interruptions, or other actions controlled by third parties.

When relevant, significant third-party limitations identified during an active engagement will be communicated to the client.

8. Intellectual Property and Deliverables

Upon full payment, clients may use final client-specific deliverables created for their engagement for their internal business or organizational purposes, subject to any additional terms associated with the service.

Inspire&Convey retains ownership of its pre-existing methodologies, frameworks, processes, templates, systems, tools, concepts, know-how, and other intellectual property used to develop or deliver client work.

Unless otherwise agreed in writing, Inspire&Convey may reference completed client work in portfolios, case studies, capability materials, or other promotional materials. Confidential, proprietary, or sensitive client information will not be publicly disclosed.

Clients must request in writing that their engagement not be publicly referenced.

9. Confidentiality and Client Information

Inspire&Convey will use reasonable care to protect confidential information shared for the purpose of completing an engagement.

Client information will not be sold or intentionally disclosed to unrelated third parties except as reasonably necessary to provide the service, when authorized by the client, or when required by law.

Clients are responsible for ensuring that information and data provided to Inspire&Convey comply with applicable privacy, confidentiality, intellectual property, and data-use requirements.

10. Contractors and Strategic Partners

When appropriate to the engagement, Inspire&Convey may work with qualified contractors, specialists, vendors, or strategic partners to support delivery.

Where third-party support materially affects the scope, pricing, or client relationship, relevant details will be communicated as appropriate.

11. Changes, Delays, and Project Inactivity

Changes to the agreed scope must be confirmed in writing.

Client-caused delays may extend project timelines. If an engagement becomes inactive for an extended period because required information, feedback, approvals, or participation have not been provided, Inspire&Convey may place the project on hold and establish a revised timeline when work resumes.

Significant changes to the project after work begins may require revised pricing or a new scope of work.

12. Termination

Either party may end an engagement by providing written notice, subject to outstanding payments, completed work, committed project resources, confidentiality requirements, and other applicable obligations.

Fees for work already completed, project time already reserved or used, and non-refundable third-party expenses remain the client’s responsibility.

13. Limitation of Liability

To the extent permitted by law, Inspire&Convey is not responsible for indirect, incidental, consequential, or lost-profit damages resulting from the use of recommendations, deliverables, third-party services, client decisions, or circumstances outside Inspire&Convey’s reasonable control.

Clients remain responsible for reviewing and approving final business, organizational, financial, legal, operational, marketing, and implementation decisions.

14. Service-Specific Terms

Certain services may include additional requirements related to intake, scope, deliverables, meetings, turnaround times, revisions, implementation, or client participation.

When service-specific terms are provided, those terms supplement this general Service Policy. If a separate signed agreement or statement of work contains terms that differ from this policy, the terms of that agreement will govern the applicable engagement.

15. Acknowledgment

By purchasing, booking, or engaging Inspire&Convey for paid services, you acknowledge that you have reviewed and agree to this Service Policy and any applicable service-specific terms.

Questions regarding these terms may be directed to marketing@inspireandconvey.com.

We look forward to working with you to strengthen strategy, systems, execution, and measurable growth.